![]() This is the best way to communicate instructions to our team and driver. If you have delivery instructions to add to your order please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”. Where can I enter delivery instructions to my order? Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.Ĭan I change my delivery address once it has shipped?įor security reasons, your retailer will need to approve changes to your delivery address. If tracking only shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITY” that means your package has not been received by LaserShip for delivery. If your package is delayed, LaserShip are working to deliver it safely and soon. We’re unable to make same day reattempts. You package should be attempted within 1-2 business days. If there are any corrections or additions like delivery instructions or access codes, please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”. Please take a moment to check your “ship to” address on your retailer’s website. If you’re disputing that a delivery attempt was made, we apologize. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location. When a delivery is marked as “attempted” it means that the package was loaded onto a vehicle, but LaserShip was unable to deliver it to the final destination. What does “attempted” mean? No one came to my house, and I was home all day If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance. Then check your email for more information on the investigation process. This will open an investigation for the package. If your package is marked delivered but you cannot locate it, please submit an inquiry with LaserShip after tracking by choosing “Tracking shows delivered no package”. What do I do if my package is marked delivered but I can’t find it? ![]() Thanks to this proactive approach, they’ve grown to be the largest regional last mile carrier in the country. Just wanted to share my experience cause I’ve read mostly bad comments about them which now seems accurate.Through the many changes to e-commerce and delivery, LaserShip has continuously adapted to ensure they always provide shorter transit times, more flexibility and lower costs than our competitors. I hope I’m wrong but never had any kind of problem like this with any other carriers. At this point I feel like they’re stalling cause my order was lost or stolen. So she said it would be marked as urgent and it should be out Friday. ![]() Still nothing at almost 9 o’clock so I called customer service and she really couldn’t tell me why it wasn’t delivered when I was called from laser ship for directions. Now Wednesday it went back to “in transit” then out for delivery since early afternoon. after the phone call I assumed it would be here since she asked for directions like it was out being delivered. ![]() I told them the exact street to turn on as well as which driveway. Tuesday morning I actually received a phone call from a woman from laser ship which I never heard of them doing, asking where my house was located cause the driver couldn’t find it. Which I did and customer service said I should have it Monday or Tuesday. Sunday they claimed to not be able to find my house when out for delivery so I got an exception on my tracking and that I needed to confirm my address. I also ordered from Nike multiple times and never had an issue until recently. ![]()
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